Integrating Technology into the Business A customer point of sale system ensures that a retail business operates effectively as an integrated system complementing all departments. The system shall help return business by maintaining customer loyalty. As well, employees can be traced to determine their effectiveness as good sales associates. The first thing that business should do must be to determine its needs so that it buys a software that matches them. For a one store operation, both the hardware and software can be basic. A one store operation business only requires a basic hardware and software. It will be easy to train employees, the installation and implementation period will be painless, and the transition to the new system will occur very quickly, becoming part of the everyday routine. Expenses will be minimal. If the organization is a large, multiple-store operation with many employees and branch offices, the software will be more complex in order to handle the increased volume. Larger companies must plan for rotating shifts of training time to ensure day to day business is handled while employees are trained on the new software. Resistance is inevitable and that’s why the human resources department has to be involved be order to help deal with it. The company has to expect resistance from some employees however, this can be minimized by rolling out training in an organized manner and seeking support in order to eliminate fears and increase morale.
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Another very important thing to note is the hardware which varies in capability and size. A POS software must have its keyboards designed to be resistant to spills and also have card stripe reading abilities. Accurate scanning equipment for barcodes and a fast receipt printer will increase the operation’s efficiency.
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The integration can therefore be used to work effectively. The POS also enables the company to run reports to show profitability of all departments daily. The system also keeps a checkout for the goods sold in a multi store lines. Long line ups make customers to get irritated and as a result they may stop visiting ones shop. Other POS software tracks work orders in the service department. Inventory as well as purchases are authorized and also created by the system. For those companies that deal with servicing equipment’s can use this software to tract those equipment’s that need to be serviced as well as updating them with information to use. The POS software also ensures that all the departments in the company are streamlined and also all the accounting benefits such as paycheck issues and bonuses are handled with ease and efficiency. POS software makes vendor catalogues available to staff, clients and management alike. POS system also enables the vendors to make pricing adjustments, offer sales, upgrading products and seasonal items because they are online.